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Privacy Policy

Effective Date: 08.01.2026

Denbigh Animal Hospital (“Denbigh,” “we,” “us,” or “our”) respects your privacy. This Privacy Statement explains how we collect, use, disclose, and protect information when you visit www.denbighanimalhospital.com (the “Website”), submit a form, request an appointment or prescription refill, communicate with us, or otherwise interact with us through the Website.

By using the Website, you acknowledge the practices described in this Privacy Statement. If you do not agree with this Privacy Statement, please do not use the Website or submit information through it.

1. Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide, including:

  • Your name, email address, telephone number, mailing address, and communication preferences;
  • Appointment requests, preferred appointment dates and times, the reason for your visit, and other information you include in a message;
  • Information about your pet, such as name, species, breed, age or date of birth, sex, color, microchip status, medications, allergies, medical concerns, and veterinary history;
  • Prescription-refill information, including medication name, dosage, strength, and requested quantity;
  • Information about a previous veterinary clinic when you ask us to obtain or coordinate records;
  • Files or documents you upload, including a résumé or employment-related information;
  • Your consent and preferences regarding telephone calls, emails, and text messages; and
  • Any other information you choose to provide through the Website or in communications with us.

Please do not submit sensitive personal information that is not needed for your request.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain information, including:

  • Internet Protocol (IP) address;
  • Browser type, device type, operating system, and device identifiers;
  • Referring and exit pages;
  • Pages viewed, links clicked, and other interactions with the Website;
  • Dates, times, and duration of visits;
  • General location information derived from your IP address; and
  • Cookie identifiers, log data, and similar technical information.

Information From Other Sources

We may receive information from other sources when reasonably necessary to respond to your request or provide veterinary services. For example, we may receive pet records from another veterinary practice at your direction or information from an appointment, communications, analytics, or advertising service provider.

2. How We Use Information

We may use information to:

  • Respond to questions and other communications;
  • Process appointment, new-patient, prescription-refill, and records requests;
  • Provide, coordinate, and support veterinary services;
  • Contact you by telephone, email, or text message in accordance with your preferences and applicable law;
  • Maintain and improve the Website, services, and client experience;
  • Understand Website traffic, usage, and marketing effectiveness;
  • Process employment inquiries and applications;
  • Protect the security and integrity of the Website and our systems;
  • Prevent fraud, misuse, or other unlawful activity;
  • Comply with legal, regulatory, professional, and recordkeeping obligations; and
  • Establish, exercise, or defend legal claims.

We may combine information collected through the Website with information we maintain through our veterinary practice systems when needed to serve you and your pet.

3. Cookies and Similar Technologies

The Website and our service providers may use cookies, pixels, tags, local storage, and similar technologies. These technologies may support Website functionality, remember preferences, measure Website use, help us understand how visitors find and interact with the Website, and evaluate advertising or outreach efforts.

We may use Google Tag Manager and services provided by Google or other analytics and advertising providers. These providers may collect information about your activity over time and across websites or services in accordance with their own privacy policies.

You can control cookies through your browser settings and, when available, the Website’s cookie-preference tool. Blocking some cookies may affect Website functionality. To the extent required by applicable law, we will also recognize qualifying opt-out preference signals, such as the Global Privacy Control.

4. How We Disclose Information

We may disclose information in the following circumstances:

  • Service Providers: To vendors that support Website hosting, forms, appointment scheduling, communications, text messaging, analytics, advertising, information technology, data security, document storage, and other business operations. These providers may use information only as permitted by their agreements with us and applicable law.
  • Veterinary and Professional Partners: To laboratories, specialists, pharmacies, previous veterinary practices, or other providers when needed to fulfill your request, coordinate care, or provide services to you and your pet.
  • Legal and Safety Purposes: When we believe disclosure is necessary to comply with law, regulation, legal process, or a governmental request; protect the rights, property, or safety of Denbigh, our clients, their pets, or others; investigate fraud or misuse; or enforce our policies.
  • Business Transactions: In connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, subject to appropriate confidentiality protections.
  • At Your Direction: When you request, authorize, or consent to the disclosure.

We do not sell personal information for money. However, some cookie-based analytics or advertising activities may be considered a “sale,” “sharing,” or use for targeted advertising under certain state privacy laws. Where applicable, you may opt out by using available cookie controls, enabling a legally recognized browser-based opt-out signal, or contacting us as described below.

5. Text Messages

If you provide a mobile telephone number and consent to text messages, we may send messages related to appointment requests, reminders, prescription refills, pet care, or other service-related communications. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or call us at (757) 877-8339. Opting out of text messages will not prevent us from contacting you through other methods when appropriate.

We do not sell, rent, or disclose your mobile telephone number or text-message consent to third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers solely as necessary to deliver and support our messaging program, or when required by law. Your consent to receive text messages is not a condition of purchasing goods or services.

6. Third-Party Websites and Services

The Website may contain links to or embedded features from third parties, including an online appointment portal, Google Maps, pet-food or pharmacy providers, social media platforms, and other external services. When you use a third-party website or service, that third party’s privacy policy and terms apply. We are not responsible for the privacy, security, or content of third-party websites or services.

7. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Statement, provide services, maintain appropriate veterinary and business records, resolve disputes, enforce agreements, and comply with legal, regulatory, tax, accounting, or professional obligations. Retention periods vary based on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission, or storage system can be guaranteed to be completely secure. Please use care when deciding what information to send electronically.

9. Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the Website. If you believe a child has provided personal information to us without appropriate parental consent, please contact us so we can take appropriate action.

10. Your Privacy Choices and Rights

You may ask us to update or correct your contact information, change your communication preferences, or stop certain communications. Depending on where you live and subject to applicable exceptions, you may also have the right to request that we:

  • Confirm whether we process your personal information;
  • Provide access to or a copy of certain personal information;
  • Correct inaccurate personal information;
  • Delete certain personal information;
  • Provide certain information in a portable format;
  • Opt you out of the sale or sharing of personal information or its use for targeted advertising;
  • Limit certain uses or disclosures of sensitive personal information; or
  • Review an appeal if we deny a qualifying privacy request.

To submit a request, contact us using the information in Section 12. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of the agent’s authority and verification of the consumer’s identity. We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The revised statement will be posted on this page with a new effective or “last updated” date. Your continued use of the Website after an update means that you acknowledge the revised statement.

12. Contact Us

If you have questions about this Privacy Statement or our privacy practices, or if you would like to submit a privacy request, contact us at:

Denbigh Animal Hospital
475 Denbigh Blvd.
Newport News, VA 23608
Phone: (757) 877-8339
Website: www.denbighanimalhospital.com